Find answers to common questions about our natural skincare products, shipping, returns, and more.
We source only the finest organic herbs and botanicals from sustainable farms around the world.
Every product undergoes rigorous testing to ensure the highest standards of purity and effectiveness.
Your satisfaction and skin health are our top priorities. We listen and continuously improve.
We are committed to eco-friendly practices and protecting the environment for future generations.
Yes! All our products are formulated with gentle, natural ingredients that are suitable for sensitive skin. We avoid harsh chemicals, synthetic fragrances, and common irritants. However, we always recommend doing a patch test before using any new product, especially if you have very sensitive skin or known allergies.
Our products typically last 12-18 months once opened when stored properly in a cool, dry place away from direct sunlight. Each product has a PAO (Period After Opening) symbol on the packaging indicating the recommended usage period. Since we use natural preservatives, we recommend using products within this timeframe for optimal freshness and effectiveness.
Absolutely! Our products are designed to work synergistically together. We recommend starting with our basic routine (cleanser, toner, moisturizer) and gradually introducing serums and treatments. If you're new to natural skincare, introduce one new product at a time to see how your skin responds.
No, we are completely cruelty-free and never test on animals. We are certified by Leaping Bunny, the gold standard for cruelty-free certification. We use alternative testing methods and work with certified labs that share our ethical values.
Standard shipping within the US takes 3-5 business days. Express shipping (1-2 business days) and overnight shipping are also available. International shipping times vary by location but typically take 7-14 business days. You'll receive a tracking number once your order ships.
Yes! We offer free standard shipping on orders over $50 within the United States. For orders under $50, standard shipping is $5.99. Free shipping promotions may be available during special events - sign up for our newsletter to stay informed!
If your order hasn't shipped yet, we can update your shipping address. Please contact our customer service team as soon as possible at hello@herbale.com or call (555) 123-4567. Once an order has shipped, we cannot change the delivery address.
We offer a 30-day satisfaction guarantee. If you're not completely happy with your purchase, you can return unopened products within 30 days of delivery for a full refund. Opened products can be returned for store credit. Return shipping is free for defective items or our error.
To start a return, email us at hello@herbale.com with your order number and reason for return. We'll send you a prepaid return label and instructions. You can also initiate returns through your account on our website if you created one during checkout.
Yes! We're happy to help you find the right product. You can exchange unopened products within 30 days. Simply return the original item and place a new order for the product you'd prefer. If there's a price difference, we'll refund or charge the difference accordingly.
We source our botanical ingredients from certified organic farms and ethical suppliers worldwide. Each ingredient is traceable to its source, and we prioritize fair trade practices. Our suppliers must meet strict quality and sustainability standards, and we regularly audit our supply chain.
Many of our key ingredients are certified organic, and we clearly label organic ingredients on our product pages and packaging. While not every single ingredient in every product is organic (some natural preservatives and minerals cannot be certified organic), we use organic ingredients whenever possible and beneficial.
We use minimal, carefully selected synthetic ingredients only when necessary for product safety and stability, such as natural-identical preservatives. We avoid parabens, sulfates, synthetic fragrances, and other harsh chemicals. Our ingredient philosophy prioritizes natural and naturally-derived ingredients while ensuring product safety and efficacy.
Absolutely! Full ingredient lists (INCI names) are available on each product page on our website. We believe in complete transparency about what goes into our products. If you have specific allergies or concerns, you can also contact us for detailed ingredient information.
Can't find the answer you're looking for? Our customer service team is here to help you with any questions about our natural skincare products.
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